Cancellation and Refund Policy

At Gateway Trading FZE, we strive to provide you with the best possible experience when purchasing our products. However, we understand that circumstances may arise where you need to cancel an order or request a refund. This Cancellation and Refund Policy outlines the procedures and guidelines for cancelling orders and obtaining refunds.

Order Cancellation:

- Cancellation Period: You may cancel your order within 24 hours of placing it, provided that the order has not yet been processed for shipment. Once an order has been processed, it cannot be cancelled.

- Cancellation Process: To cancel an order, please contact our customer service team as soon as possible with your order details. We will make every effort to accommodate your request, subject to the above-mentioned cancellation period.

Refund Policy:

- Eligibility: Refunds are issued under the following circumstances:

- The product is defective or damaged upon arrival.

- The wrong product was shipped to you.

- The product does not match the description on our website.

- You are dissatisfied with the product and wish to return it within our specified return period (see Return Policy).

- Refund Process: If you are eligible for a refund, we will initiate the refund process within [X] business days of receiving and inspecting the returned product. Refunds will be issued to the original payment method used for the purchase.

- Non-Refundable Items: Please note that certain items may not be eligible for a refund, including:

- Products that have been used, damaged, or altered after delivery.

- Products that are not in their original packaging or are missing parts.

- Products that are returned without a valid reason as per our eligibility criteria.

Return Policy:

- Return Period: You may return a product for a refund within 10 days of receiving it, provided that it meets our eligibility criteria outlined above.

- Return Process: To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number and instructions for returning the product. Returns sent without an RMA number may not be accepted.

- Return Shipping: You are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong product shipped, defective product). We recommend using a trackable shipping method to ensure that your return is received by us.

Contact Us:

If you have any questions or concerns about our Cancellation and Refund Policy, please contact us info@gatewaytradingfze.com Our customer service team is available to assist you and ensure that your experience with Gateway Trading FZE is a positive one.

Thank you for choosing Gateway Trading FZE. We appreciate your business and strive to provide you with excellent service and support.